RdvPilotLEGAL
Terms of service
Version in force since October 2026.
The service
RdvPilot provides a business with a booking mini-site, a calendar and a dashboard, and depending on the plan, WhatsApp follow-up of its clients and the AI receptionist. The exact content of each plan and its prices in dirhams are those shown on the Plans & pricing page at the time of payment.
Plans and add-ons
Essentiel: mini-site, online booking, calendar and dashboard, with no WhatsApp messages. Pro: Essentiel plus WhatsApp follow-up of clients (confirmation, reminder, review, follow-ups). Premium: Pro plus the AI receptionist with 150 conversations a month. Add-on: the Business Pack (one-off purchase).
Durations
The subscription is paid in advance for 1, 3, 6 or 12 months. 3 months: reduced price. 6 months: Business Pack included free. 12 months: 2 months free and Business Pack included free. There is no automatic renewal: each period is paid by the business.
Free trial
The trial lasts 7 days from the publication of the mini-site, and starts no later than 14 days after sign-up. During the trial, the business has the features of the Pro plan, WhatsApp confirmations and reminders included, whatever plan it chose; the AI receptionist is not included in the trial.
Changing plan or add-on
What has been paid remains available until the end of the paid period. A change of plan or an added add-on, validated by STEP MEDIA, applies to the next period. To benefit from it immediately, the business may pay a top-up: the monthly price difference, prorated over the remaining days of the period already paid. Moving to a cheaper plan gives no refund. An add-on already included in the plan is never charged on top.
Payment
Payment is made by bank transfer, CashPlus, cash or cheque. The business uploads its receipt in its workspace; STEP MEDIA checks it and activates the subscription and its options within 24 hours; mini-site booking works from activation, and the AI receptionist is set up within 7 days. The paid period starts on the day STEP MEDIA activates it, even during the trial, or at the end of the current paid period.
Late payment
For 7 days after the due date, everything stays open and an alert is shown. From day 7 to day 21, WhatsApp messages, the AI receptionist and online booking are suspended and the dashboard becomes read-only. From day 22, the dashboard is closed; data is kept. A confirmed payment reactivates everything immediately.
AI receptionist
The AI receptionist is used within the conversation credit of the chosen plan: 150 conversations a month, one conversation being one client served on a given day, whatever the number of messages. When the limit is reached, it pauses until the next month or a top-up: clients then book on the mini-site, and the business’s team keeps answering as usual.
Business data
The business remains the owner of its information and its clients’ information. If service stops or is closed for non-payment, data is not deleted without its request.
Liability
STEP MEDIA uses reasonable means to ensure the service is available. Message delivery also depends on third-party services (notably WhatsApp) whose operation STEP MEDIA does not control. These terms are governed by Moroccan law.